Monday through Friday,
8 a.m. to 8 p.m. ET
Live chat 800-325-4368
Fax claims information:
(allow 14 days for
Colonial Life & Accident
Columbia, SC 29202
Click on register in the upper right-hand corner of the page. For policyholders, click on Join the Policyholder Website and follow the instructions to set up the account. For plan administrators, click on Request Access to the Account Administrator section of our website and follow the instructions.
Since most of our products are sold in the workplace, we recommend speaking with your HR department about coverage options.
To file your claim, click on log in in the upper right-hand corner of the screen and enter your login information. Once logged in, click on Claims Center. From there, simply click the File an Online Claim button to file many types of claims such as: Wellness, Doctor’s Office Visits, Accident, Pregnancy, Sickness, and Vision claims. You may also download claim forms and find answers to many of your claims-related questions.
To make a premium payment, click on log in in the upper right-hand corner of the screen and enter your login information. Once logged in, click on Pay my Bill, then Make a Payment. You will be brought to our secure payment form where you can enter your payment information and even set up recurring payments.
To view your claim, click log in in the upper right-hand corner of the page and enter your login information. Once logged in, recent claims will be available on the home page, or you can access it via the Claims Center.
To view your policy status, click log in in the upper right-hand corner of the page and enter your login information. Once logged in, your policy status will appear on the home page.
To view your policy, click log in in the upper right-hand corner of the page and enter your login information. Once logged in, click on the name of the policy that you wish to view. Note: If you have not viewed your policy recently, your policy document may be archived. If you receive a notice indicating your policy is archived, please wait a few minutes and try again.
Your ability to maintain coverage after your employer stops deductions is determined by your policy and/or through our administrative guidelines. We recommend that you complete a Request for Service Form and send it to our office for processing. You may also view a copy of your policy by logging in to your online account and clicking on My Correspondence.
Your ability to continue coverage during a leave of absence is addressed in the policy and/or through our administrative guidelines. If coverage can be continued during a leave of absence and your employer will continue to send your premiums to Colonial Life, no action is necessary.
If your leave of absence is three months or less and your employer will not be sending your premiums to Colonial Life, you need to send your premium payment to Colonial Life. You’ll need to send the amount that would have been deducted from your paycheck for the pay periods you’ll miss.
Mail your payments to:
Colonial Life & Accident Insurance Company
Attn: Account Services
P.O. Box 1365
Columbia, SC 29202
In addition to sending your premium payment, if you’ll be on a leave of absence for three months or more and your employer will not be sending your premiums to Colonial Life, we require that you complete and send us the Request for Service form to change your policy to be paid on an individual payment basis.
© 2024 Colonial Life & Accident Insurance Company. All rights reserved. Colonial Life is a registered trademark and marketing brand of Colonial Life & Accident Insurance Company. NS-15375-1
Insurance products are underwritten by Colonial Life & Accident Insurance Company, Columbia, SC. This information is not intended to be a complete description of the insurance coverage available. The insurance or its provisions may vary or be unavailable in some states. The insurance has exclusions and limitations which may affect any benefits payable. For cost and complete details of coverage, call or write your Colonial Life benefits counselor or the company.